Called the electric co and ask this nice lady WHY did the PECO representative not make it to my house at the appointed day and between the magic hours of 8 and 5? Oh, it said here he did not need to...... Sooooo..... after driving me crazy telling me I need to take a day off for this guy to come down, someone dropped the ball and did not tell me the guy did not need to check the system. Another milestone in customer service.